Refund policy
Return & Exchange Policy
Thank you for shopping with Aura & Ease. Please review our policy regarding returns and exchanges below:
No Returns & Refunds
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All sales are final. We do not accept returns or offer monetary refunds once an order has been placed and delivered.
Exchanges for Defect or Damage Only
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We only accept exchanges if you receive an item that is defective, damaged, or incorrect.
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To be eligible for an exchange, you must notify us within 7 days of receiving your delivery.
Exchange Process
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Take clear photos or a short video showing the defect or damage along with the original packaging.
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Contact our support team with your order details and photos/videos attached.
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Once verified, our team will process a replacement for the same item at no additional charge.